rachael kusiak
rachael kusiak
product design lead

design manager & strategist

With over 12 years of design experience, I specialize in product strategy and design operations. Currently, I lead the design team for Puckboard, a flight scheduling app used by the U.S. Air Force.

Over the years, I’ve scaled the team, established design operations, introduced service design, and implemented a design system. I’m passionate about fostering a culture of learning and growth, always advocating for design, our users, and our team.

From building strong teams to shaping strategy, I’m focused on scaling operations and driving product growth—at Puckboard and beyond!


 
Sunrise food truck with open sign
 

management style

From leading workshops to managing the design team, I prioritize advocating for the user while ensuring alignment with the right collaborators to bring ideas to life.

By leveraging human-centered design and research, I build trust with users and refine products to align with the team’s mission, vision, and goals.

I identify the needs of both the team and the product, establishing best practices and equipping design teams with the right tools to drive meaningful adoption and impact.